Effective date: 22/03/2026
Website: https://bacwaterdirect.co.uk
Business name: BacWaterDirect UK, BacWaterDirect
Email: help@bacwaterdirect.co.uk

1. About These Terms

These Terms & Conditions govern the sale of products by BacWaterDirect through https://bacwaterdirect.co.uk.

By placing an order through our website, you confirm that you are at least 18 years old and that you agree to these Terms & Conditions.

2. Who We Are

We are BacWaterDirect, a business operating in the United Kingdom.

You can contact us at:

Email: help@bacwaterdirect.co.uk

3. Products

We make reasonable efforts to ensure that all product descriptions, images, specifications, and prices shown on our website are accurate.

However:

images are for illustration only;
packaging may vary from that shown online;
colours may appear differently depending on screen settings;
product availability may change without notice.

We reserve the right to amend product information, pricing, and availability at any time before your order is shipped.

4. Permitted Use of Products

Products sold on this website are supplied strictly in accordance with the description shown on the relevant product page.

You are responsible for ensuring that any product purchased is lawful to buy, receive, possess, and use in your jurisdiction and for your intended purpose.

We reserve the right to refuse or cancel any order where we reasonably believe that a product may be misused, resold unlawfully, or ordered in breach of applicable law or these Terms.

5. Orders

When you place an order, you are making an offer to purchase the products in your basket.

After placing an order, you will receive an email acknowledging receipt of your order. This does not mean your order has been accepted.

A contract between you and us is formed only when we accept your order “and” dispatch the goods.

We reserve the right to refuse, limit, or cancel any order at our discretion, including where:

the product is out of stock;
payment cannot be authorised;
pricing or product information is incorrect;
we suspect fraud, misuse, or unlawful activity.

If we cancel an order after payment has been taken, we will refund the amount paid to your original payment method, or make best efforts to contact to organise the refund.

6. Prices

All prices shown on our website are in GBP (£).

Prices include VAT unless otherwise stated. Delivery charges, where applicable, will be shown during checkout before you place your order.

We take reasonable care to ensure prices are correct. If a pricing error is identified before dispatch, we may:

contact you for instructions; or
cancel the order and issue a refund if payment has already been taken.

7. Payment

We accept payment by the methods shown at checkout.

Payment must be received in full before an order is dispatched.

By submitting payment details, you confirm that:

you are authorised to use the chosen payment method; and
the payment information provided is accurate.

8. Delivery

We will aim to dispatch and deliver your order within the timescale stated on our website or at checkout. Delivery times are estimates only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by:

courier disruption;
customs or border processes;
adverse weather;
incorrect delivery information provided by you;
events beyond our reasonable control.

Risk in the goods passes to you upon delivery. Ownership of the goods passes to you once we have received payment in full.

You are responsible for providing an accurate delivery address. We are not liable for losses caused by incorrect address details supplied by you.

9. Failed Delivery and Returned Parcels

If delivery is unsuccessful because:

you supplied an incorrect address;
you failed to collect or receive the parcel; or
you failed to follow delivery instructions,

we may charge you for any re-delivery cost or deduct return shipping and handling costs from any refund where permitted by law.

10. Right to Cancel

If you are a consumer purchasing online, you normally have the right to cancel your order within 14 days after receiving the goods, and then a further 14 days to return them, subject to the exceptions set out below and any other exceptions permitted by law.

To exercise your right to cancel, you must notify us clearly by email at help@bacwaterdirect before the cancellation period expires.

You must return the goods to us without undue delay and, in any event, no later than 14 days after telling us that you wish to cancel.

Unless the goods are faulty, damaged, or not as described, you are responsible for the direct cost of returning the goods.

11. Exceptions to Cancellation

For certain products, the right to cancel will be lost if the goods are sealed for health protection, hygiene, sterility, safety, or chain-of-custody reasons and are unsealed after delivery.

This may apply to sterile products and other sealed items where, once opened, we cannot verify that the product has been stored, handled, or preserved in a way that makes it suitable for resale or safe redistribution.

Accordingly, we do not accept returns of such products where:

the product was supplied sealed;
the seal has been broken, removed, or tampered with after delivery; and
the product is not suitable for return once unsealed due to health protection, hygiene, sterility, safety, or handling-control reasons.

This does not affect your statutory rights if the goods are faulty, damaged, contaminated on arrival, or not as described.

12. Returns and Refunds

You may also return goods where they are faulty, damaged, or not as described.

If you believe an item is faulty or incorrect, contact us at help@bacwaterdirect within a reasonable time and include:

your order number;
a description of the issue; and
photographs where helpful.

If a return is approved, we will provide return instructions.

Refunds, where due, will be made to the original payment method. We aim to process refunds within 5–10 business days after receiving the returned goods or satisfactory evidence of return.

13. Faulty, Damaged, or Incorrect Items

Nothing in these Terms affects your statutory rights under UK consumer law.

If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, price reduction, or refund depending on the circumstances and timing of the issue.

14. Promotions and Discount Codes

From time to time, we may offer discount codes or promotions. Unless stated otherwise:

codes cannot be combined;
codes cannot be applied retrospectively;
one code may be used per order;
codes have no cash value;
we may withdraw or amend promotions at any time.

15. Account Registration

If you create an account on our website, you are responsible for keeping your login details confidential and for all activity under your account.

We may suspend or close accounts where we reasonably suspect misuse, fraud, or breach of these Terms.

16. Website Use

You agree not to:

use the website for any unlawful purpose;
attempt to gain unauthorised access to the website or its systems;
interfere with the operation or security of the website;
upload malicious code, spam, or harmful material.

We may suspend access to the website at any time for maintenance, security, or operational reasons.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights.

Subject to the above, we are not liable for:

indirect or consequential losses;
loss of profit, revenue, or business;
losses arising from delays outside our reasonable control;
misuse of products contrary to product descriptions, warnings, or applicable law.

Our total liability to you in relation to any order shall not exceed the total amount paid by you for the relevant products, except where the law says otherwise.

18. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy.

19. Cookies

Our website may use cookies and similar technologies. Further information is available in our Cookie Policy.

20. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, availability, or privacy practices of third-party sites.

21. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will apply to orders placed after the updated version is published on our website.

22. Governing Law

These Terms & Conditions are governed by the laws of England, Wales, Scotland, & Northern Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales or the relevant UK jurisdiction, except where consumer law provides otherwise.

23. Contact Us

If you have any questions about these Terms & Conditions, please contact us.